tag:blogger.com,1999:blog-3082333.post1354881213052263513..comments2023-06-14T04:15:05.999-04:00Comments on Owl Chick's Nest: A Comedy of ComcastOwl Chickhttp://www.blogger.com/profile/17677117732850306121noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-3082333.post-82835206087005005632009-08-23T10:12:17.766-04:002009-08-23T10:12:17.766-04:00Dear Mark Casem:
You don't need to have me co...Dear Mark Casem:<br /><br />You don't need to have me contact you; you need to look at retraining your staff to actually listen/read/pay attention when a customer contacts them for assistance.<br /><br />Currently, your staff is looking for keywords and therefore is missing the context in which those words are used.<br /><br />I'm not the only customer having these sorts of experiences. The problem is internal to the training your staff received and how they are providing that service to your customers.<br /><br />Good luck.Owl Chickhttp://owlchick.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-3082333.post-822369370417125572009-08-19T16:28:23.573-04:002009-08-19T16:28:23.573-04:00I'm afraid it isn't just comcast...there&#...I'm afraid it isn't just comcast...there's a whole set of tools for automated service out there that appear to fail to give any information that you've entered (followed by the pound sign, please) on to the person you end up talking to. Most frustrating!<br /><br />BroosAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-3082333.post-61207424675733550262009-08-19T12:47:30.339-04:002009-08-19T12:47:30.339-04:00I'm finding Comcast's strange, proactive &...I'm finding Comcast's strange, proactive "customer service damage control" campaign amusing. You can't even say "Comcast" on Twitter without their agents jumping on you and trying to help you.<br /><br />The problem, of course, is that if they did their job right to begin with, had trained techs, tools that worked, and customer service that cared, they wouldn't have to do damage control. We won't even get into their monopoly, their outrageous price structure, or their random fees.<br /><br />We've fought with them for the last several years. If we had another viable option in my area, we'd go with it. I'd walk a long way to see Comcast lose my business.Indrahttps://www.blogger.com/profile/09872664799045381871noreply@blogger.comtag:blogger.com,1999:blog-3082333.post-40330351929964388852009-08-19T11:10:10.807-04:002009-08-19T11:10:10.807-04:00I sincerely apologize for the unacceptable experie...I sincerely apologize for the unacceptable experience. Clearly, we have caused you many frustrations during the chat session and I would really like to get this addressed. We certainly do not want another customer going through the same experience. <br /><br />If it is not so much of a trouble, may I know the new phone number associated with the account? This information will help me determine whom you spoke with over the chat. <br /><br />Thanks in advance for allowing me to look into this. <br /><br />Mark Casem <br />Comcast Corp. <br />National Customer Operations<br />We_Can_Help@cable.comcast.comComcastCares1https://www.blogger.com/profile/08674914397949330483noreply@blogger.com